Refund Policy

REFUND POLICY

At Snowy Lane, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we are here to help.

RETURNS

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a return, please contact us at baysidesupport@gmail.com with your order number and reason for the return.

REFUNDS

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable unless the return is due to our error.

EXCHANGES

If you received a damaged or defective item, please contact us within 7 days of delivery at baysidesupport@gmail.com and we will arrange a replacement at no extra cost.

DAMAGED OR FAULTY ITEMS

If your order arrives damaged or faulty, please email us with photos of the damage and your order number. We will resolve the issue promptly.

LATE OR MISSING REFUNDS

If you have not received your refund within the expected timeframe, please check with your bank or payment provider first, then contact us at baysidesupport@gmail.com for assistance.

CONTACT US

For any questions about returns or refunds, please email baysidesupport@gmail.com.